Terms and Conditions
These Terms and Conditions of Use apply to your use of the domain (the “Website”) and all sub-domains of the Website. Please read the Terms and Conditions carefully.
By proceeding with access to the Website you are deemed to have accepted the Terms and Conditions. If you do not agree with the Terms and Conditions, then please refrain from accessing or using the Website.
We may revise the Terms and Conditions of Use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.
The Website is provided by Shield I.T. Services Limited a private company limited by shares incorporated in England and Wales under company number 11300530 and whose registered office is at EBA 253 Manchester Business Park, 3000 Aviator Way, Manchester, M22 5TG.
All transactions are processed in GBP (Pound Sterling).
The Website may contain hypertext or other links to websites operated by third parties. The responsibility for those websites belongs to the third parties who are identified as operating those websites. Separate terms and conditions will apply to those websites and you are encouraged to read those if you access those links.
Shield I.T. Services will endeavour to ensure that the Website is accessible for 24 hours a day but will not be liable if‚ for any reason‚ the Website is unavailable for any time or for any period. Shield I.T. Services will have the right to suspend access to or withdraw this website temporarily or permanently and without notice.
Shield I.T. Services will not be liable for any loss or damage arising in contract‚ tort or otherwise if the Website is unavailable or suspended for any reason.
The information contained on the Website is provided for information purposes only and Shield I.T. Services will use reasonable care and skill to ensure that it is accurate at the date of publication. However‚ because of the nature of the Internet‚ there may be circumstances in which errors occur within the information. Consequently, Shield I.T. Services makes no warranty or guarantee as to the accuracy of any information on the Website and cannot accept liability for any errors or omissions within it.
Reliance on Information Posted
Commentary and other materials posted on the Website is not intended to amount to advice on which reliance should be placed. Shield I.T. Services accepts no responsibility or liability arising from any reliance placed on such materials by you or by any third party who may be informed by any of its contents.
Shield I.T. Services will take all reasonable steps to ensure that any information you provide via e-mail and / or via the Website is kept secure‚ but please remember that‚ because of the nature of the Internet‚ the security of emails cannot be guaranteed. Consequently, your privacy of your data in such email correspondence cannot be guaranteed. There is no guarantee that any emails that you send to us will be received by us.
Shield I.T. Services shall not be liable for any loss of use, profits, savings or data or any indirect, special or consequential damages or losses, whether such losses arise in contract, negligence or tort, including without limitation, any losses in relation to your use of, reliance upon or inability to use the Website.
Shield I.T. Services cannot warrant that the Website is free of viruses or technical defects of any description‚ and accepts no responsibility for any technical problems arising from your use of the Website.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it or on any website linked to it.
Copyright and Other Intellectual Property Rights
Shield I.T. Services owns the copyright and all other intellectual property rights existing on or within the Website. All such rights are reserved and you may not reproduce the Shield I.T. Services logo without Shield I.T. Services’ written consent.
You are not permitted to download‚ print‚ redistribute or extract any information from the Website other than for your personal‚ non-commercial use and not for any purpose that damages our reputation or takes advantage of it.
You are not permitted to modify or in any way change any of the information available on the Website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Linking to the Website
You may link to the Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists without prior consent.
The Website must not be framed on any other website, nor may you create a link to any part of our website other than the Website. Shield I.T. Services reserves the right to withdraw linking permission without notice. Our status (and that of any identified contributors) must always be acknowledged as the authors of material on the Website.
Data Protection and Privacy
Any personal information you supply to Shield I.T. Services via the Website will be treated in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003.
Hypertext Links from the Website
The Website may contain links to other websites which are outside our control and are not covered by the Terms and Conditions. Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. You should read carefully and agree with the terms and conditions of third party websites before using them.
Shield I.T. Services accepts no responsibility or liability to any third party in relation to the content or accuracy of any information or materials posted by you onto the Website or any information posted on external websites. Shield I.T. Services retains the right to remove any information or materials posted by you on the Website if such information or material is or is likely to be offensive, illegal, harmful, or threatening and / or belongs to someone else. Unless otherwise stated any views expressed are of individuals contributors and not of Shield I.T. Services.
You must not misuse the Website by knowingly introducing viruses, trojans, worms or other material which is malicious or harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website.
You must not attack the Website.
By breaching this provision you may commit a criminal offence under the Computer Misuse Act 1990. We may report any such offence to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to those authorities.
We will not be liable for any loss or damage caused by malicious or harmful material that may infect your computer, your computer equipment, computer programs, data or other proprietary material as a result of your use of the Website or as a result of you downloading any material posted on them or downloading any material from any website linked to them.
Shield I.T. Services has established the Website in England. We have chosen the laws of England and Wales to apply to the Website and for any dispute to be heard by the Courts of England and Wales.
Online Store Terms & Conditions
If you have a BFPO (British Forces Posted Overseas) please contact us BEFORE ordering. Delivery costs vary and some addresses cannot be posted to through the courier system. We cannot accept any responsibility for lost parcels to a BFPO address. Please choose a normal UK address and have a relative forward the parcel to you.
We currently do not deliver to Europe but may on an adhoc basis, please contact us for more information.
We can only send to your address, as it appears on your Credit card or PayPal details, so please take a moment to check. We cannot send to an alternative address. If your house number or name is missing the Courier / Royal Mail may not be able to deliver. Re-delivery is chargeable. Please use your own confirmed eBay/Paypal address. If you select a business or other address we will not be responsible for lost parcels.
Manufacturers may change, update or improve the specifications of products. We reserve the right to dispatch items that may have been modified in such a way. Substantial modifications will be notified to customers. Some products and packaged sets will be specifically produced and designed to customer requirements, and as such these items cannot be returned to us.
Please be aware that some of our products may be considered to be professional fit only. Contact us before purchase if you are unsure of the fitting process or need clarification. We cannot be held responsible if the fitter carries out incorrect installation or fault diagnosis. All electrical items are tested on return - if it works it's not "faulty" so cannot be refunded.
Our prices may include promotional savings. When there are promotions, we may not be able to offer multiple promotions at the same time and or offer further discounts on items. We may not be able to price match other companies.
We usually dispatch very quickly, so you may not have time to change or cancel your order once confirmed. Please select your desired postage method. We usually offer economy and express options and mainly use tracked postage. Economy / 2nd class will take usually 5-7 days. Call us if you need an item urgently and we will try to accommodate. Larger & more expensive items will require a signature.
We can accept UNUSED returns, in accordance with Distance Selling Regulations, upto 14 days after delivery, provided the item returned has not been fitted, modified, tested, abused or in anyway altered, whether new or used. If you are claiming an item is faulty, please contact us so we can help and asses if the product has a problem. We may then provide an RMA number for you to return it to us with your details and information concerning the fault. Some products may need to be returned to the manufacturer for examination / testing and this must be within the warranty period. Please allow time for this. If you fail to return a faulty product within a fair time frame or within the warranty period then you may not be eligible for a refund.
Return postage and insurance is the responsibility of the purchaser.
We suggest recorded delivery, or Parcelforce 48 for large items. Refunds do not include postage costs. To confirm UNUSED means you can look at the item, but if you choose to fit it, test it, remove it from sealed packaging, or otherwise use it, the item will not be UNUSED.
Fitting and installation Terms & Conditions
By purchasing our installation service you are bound by the terms below. To ensure your installation goes as smoothly as possible please read the terms and conditions and make sure you are satisfied each point can be met.
1. Cancellations: If you need to cancel or move your appointment we must be notified 24 hours in advance, failing to do so may incur a cancellation fee of £50.00. This applies to all appointments, including scheduled service calls.
2. Equipment: If you have ordered equipment directly from Shield I.T. Services or are providing the equipment yourself. You must ensure that all equipment is on site and available for the engineer when he/she arrives. If it is not the installation will need to be cancelled and re-booked, the cancellation fee above would apply.
2a. If you have ordered the equipment from Shield I.T. Services to be posted, ensure the items have arrived. If the delivery has been delayed or it has been left with a neighbour we will not know. You need to make sure it is available and on site. Please open your delivery and make sure all items match your order.
2b. if you are supplying the equipment yourself. You need to make sure the equipment to be fitted is on site, available and in working order when the engineer arrives. If you do not have the correct leads and the installation needs to be postponed or cancelled you may be subject to the cancellation fee shown above. This also includes data sim’s for cloud dashcams, Shield IT do not provide these nor provide support for these.
2c. When you provide your own data sim for a cloud based dashcam, Shield IT may configure this or explain how to enter the settings within the camera settings. These are end user configurations and the data service provided is between the customer and the phone network provider and the Dashcam Manufacturer. Shield IT cannot be held responsible for data coverage or signal quality or Dashcam cloud functionality.
3. The installation: When hardwiring your equipment, the engineer may solder or tap onto the appropriate wiring loom or may bring a pre-made loom specific to your vehicle. The pre-made loom may need to be used on your vehicle's OBD port (on board diagnostics port normally found in the drivers footwell) so this must be free of other devices. We reserve the right to change any accessory equipment like dashcam hardwire kits to another model/derivative to ensure that the best kit is installed for the vehicle. The same functionality (or increased functionality) will be gained from the kit.
4. After sales support: Your installation and equipment are covered under separate warranties. The installation is provided with a 12-month workmanship warranty, this is void if anyone other than Shield I.T. Services or a third-party contracted by Shield I.T. Services alter the installation. If you report a fault within 30-days following your installation we will attend free of charge. If a fault is reported after 30-days you will need to purchase a service call (£75 including VAT), however, if the engineer finds that the fault is down to the installation (this does not include equipment failure) then the service call will be refunded.
In the unlikely event that the equipment fails within 30-days and it is not something that is easily accessible to return to us i.e. the wiring kit or battery packs which will likely be hidden behind the dashboard. Shield I.T. Services will cover the cost of any engineering visits. Shield I.T. Services cannot provide free service calls if a piece of equipment has failed after 30-days following the installation, however the equipment is covered under its own warranty and can be returned to us for repair/replacement.
4a. Dashcamera's have user replaceable Memory Card's with a limited lifespan and it is the customers responsibility to ensure these are working, formatted regularly (recommended once a month) and replaced accordingly (recommended replacement 10 months). Shield I.T. Services shall not be liable for any loss of video or any associated costs due to a camera not recording video or audio. Camera batteries and Memory cards are deemed a consumable item and carry a 6 month warranty from installation/purchase. Shield I.T. Services will replace memory cards and batteries if they develop a fault within the 6 month warranty period.
4b. For vehicles with a Hardwire Battery Monitor installed, 4a also applies when the Battery Monitor powers the cameras down to protect the vehicles battery, should any parking impact occur whilst parked whilst the camera's are off.
5. Additional points:
The price paid includes the items selected at point of purchase, labour and installation indicated on the invoice.
All equipment, parts and sundries remain the property of Shield IT Services Ltd until paid for in full.
Payment Terms: Payment in full on the day of the install, this can be by credit/debit card or via bank transfer.
Installation is available to UK mainland postcodes only.
Installation is covered by a 12 months workmanship warranty.
Faults with the camera or installation will be dealt with by Shield I.T. Services. However we cannot be held responsible for issues arising from specific vehicle conditions such as a heated windscreen that blocks the cameras GPS signal. We also cannot be held responsible for any changes that Tracker or Dashcam manufacturers may change to their app or web functionality.
The installation is a service and therefore none refundable unless the work carried out is unsatisfactory, if the product (I.E. camera) is faulty we can not refund the installation cost.
You must provide a safe, legal, off road area for the installation to take place. Where necessary you will need to ensure permission of the land owner is received BEFORE the installer arrives and there should be sufficient free parking available for the installers vehicle next to your vehicle.
In poor weather conditions we may have to re-arrange the installation unless you have suitable covered facilities such a double garage or car port.
Radio Reception Interference (DAB, Digital Audio Broadcast)
In a small number of vehicles some cameras can interfere with the radio signal. This is more apparent when the vehicle radio antenna is embedded in a glass window. Due to a number of factors, it is impossible for us to know whether a camera will cause interference until the camera has been fully fitted. Should you experience interference then this may be suppressed (although in certain cases not fully eliminated) by fitting ferrite cores (small clips approximately 1" long) that clip over the cable next to the camera. These clips are extra consumables and are not covered in your original quote (unless already specified) and we may post out the clips for you to clip on yourself. We cannot guarantee that radio interference will be totally eliminated and due to the varied reception throughout the UK we cannot be held accountable for radio reception interference.
Call outs / Returns
Should an issue arise with your camera(s) or product, we may require you to fault find to ensure that we understand where the fault is.
You will be required to have read and understood the manual and also have gone through the FAQ on the website.
If it is deemed that you may have a fault with the camera cabling that we have installed then we will attend on a best endeavour basis and this is not time critical.
If it is found that the camera or product installed itself is faulty and still within the 12 month warranty period, you may be required to return this to us for testing and should do so once you have received an RMA number. The item/camera should be securely packaged with its memory card intact and once an RMA number has been issued, returned to
Shield I.T. Services Limited
60 King Edward street
You should return the camera/product only after you have been issued an RMA number and clearly mark this on the box. It is recommended to use a tracked and insured postal service as Shield I.T. Services will not be held liable for loss or theft. Shield I.T. Services are also not liable for any postage costs for returning the camera / product under warranty.
Once the camera / product is returned, we will asses the warranty claim and may repair or replace the camera and return it to you.
If a replacement item has been sent and the faulty camera (or product) is not returned to us within 14 days then Shield I.T. Services reserve the right to invoice you for the cost of the replacement camera at RRP.
If a faulty product is not returned to us within the warranty period then unfortunately we will be unable to offer a replacement or a refund.
The warranty period of the replacement is 30 days or the remainder of your original warranty period (whichever is greater).
We can not cover any costs you may incur if you take your vehicle to a dealership or third party auto electrician without prior written consent from Shield I.T. Services. If you are concerned or believe that you are experiencing issues please get in touch with us first.
These Terms and Conditions are subject to change.